Practice Exam - Continual Service Improvement (CSI)

About this Exam:

This exam is intended for individuals who require a detailed understanding of the ITIL® continual service improvement stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within or about to enter a continual service improvement environment and requiring an understanding of the concepts, processes, functions and activities involved

Audience:

• Individuals who require a detailed understanding of the ITIL® continual service improvement stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

• IT professionals working within or about to enter a continual service improvement environment and requiring an understanding of the concepts, processes, functions and activities involved

• Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications

• Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

• Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisites:

• Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent)

• In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Continual service improvement publication in preparation for the examination.

Certifications: