Practice Exam - Service Design (SD)
More Information:
- Modality: On Demand
- Provider: ITIL®
- Difficulty: Intermediate
- Duration: 30 Min
- Course Info: Download PDF
- Certificate: See Sample
Course Information
About this Exam:
This exam is intended for individuals who have a greater understanding of the ITIL® Service Design stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization.
Audience
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Individuals who require a detailed understanding of the ITIL® service design stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
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IT professionals working within or about to enter a service design environment and requiring an understanding of the concepts, processes, functions and activities involved
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IT experts who are about to enter or have entered an enterprise that specializes in the service design and require a better comprehension of the processes, concepts, activities and functions involved.
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Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
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Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.
Prerequisites:
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Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent)
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In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Continual service improvement publication in preparation for the examination.