Practice Exam - Service Operation (SO)
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ITIL Service Operation (SO) examination is designed for pupils who want a good knowledge of the ITIL SO (service operation) level of the life cycle of the ITIL service along with the process it can be run to enhance the calibre of the IT service department in any organization.
More Information:
- Modality: On Demand
- Provider: ITIL®
- Difficulty: Intermediate
- Duration: 30 Min
- Course Info: Download PDF
- Certificate: See Sample
Course Information
About this Exam:
This exam is intended for Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved.
Audience:
- Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
- Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
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Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.
Prerequisites:
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Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent)
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In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Continual service improvement publication in preparation for the examination.
Certifications:
This exam qualifies as the one of the 5 components of Service Lifecycle module to earn ITIL® Intermediate Certification.
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